Additional Policies

Last Updated: December 7, 2024

Environmental & Sustainability Policy

Xenova Trading International Inc is committed to environmental responsibility and sustainable practices in the building materials industry.

  • We prioritize suppliers with ISO 14001 environmental certification
  • We promote eco-friendly building materials with low VOC emissions
  • We optimize shipping routes to reduce carbon footprint
  • We support recycling programs for construction materials
  • We provide carbon offset options for large shipments

Quality Assurance Policy

We maintain the highest quality standards for all industrial building materials.

Inspection Procedures

  • Pre-shipment inspection at manufacturer facilities
  • Random sampling and laboratory testing
  • Verification of technical specifications and certifications
  • Third-party quality audits for critical materials
  • Complete traceability documentation

Quality Standards

  • ISO 9001:2015 Quality Management compliance
  • EN (European Norms) certification for all EU-sourced materials
  • ASTM International standards compliance
  • CE marking for regulated construction products

Ethical Sourcing Policy

We are committed to ethical business practices and responsible sourcing throughout our supply chain.

  • Compliance with international labor standards
  • No tolerance for child labor or forced labor
  • Fair trade practices with suppliers
  • Conflict minerals policy compliance
  • Regular supplier audits for ethical compliance
  • Transparent supply chain documentation

Anti-Corruption & Bribery Policy

Xenova Trading conducts business with integrity and in compliance with anti-corruption laws including the U.S. Foreign Corrupt Practices Act (FCPA) and UK Bribery Act.

  • Zero tolerance for bribery and corruption
  • Prohibition of facilitation payments
  • Transparent gift and hospitality policies
  • Due diligence on third-party intermediaries
  • Regular compliance training for employees
  • Confidential reporting mechanisms for violations

Trade Compliance Policy

We adhere to all applicable trade laws, export controls, and customs regulations.

Export Control

  • Compliance with U.S. Export Administration Regulations (EAR)
  • Screening against denied parties lists
  • Proper classification of dual-use materials
  • End-use verification for sensitive materials

Sanctions Compliance

  • Adherence to OFAC sanctions programs
  • Regular screening of customers and suppliers
  • Prohibition of transactions with sanctioned entities

Health & Safety Policy

We prioritize the health and safety of all stakeholders handling our materials.

  • Comprehensive Safety Data Sheets (SDS) for all materials
  • Proper labeling and hazard communication
  • Safe handling instructions and training materials
  • Emergency response procedures documentation
  • Compliance with OSHA regulations

Intellectual Property Policy

We respect intellectual property rights and expect the same from our partners.

  • No counterfeit or unauthorized materials
  • Proper licensing for proprietary technologies
  • Protection of confidential business information
  • Respect for trademarks and patents
  • Enforcement against IP violations

Dispute Resolution Policy

We aim to resolve disputes efficiently and fairly through a structured process.

Resolution Process

  1. Direct Negotiation: Initial attempt to resolve through good faith discussions
  2. Mediation: Non-binding mediation with neutral third party
  3. Arbitration: Binding arbitration under ICC Rules (International Chamber of Commerce)
  4. Litigation: Court proceedings as last resort

Data Protection & Confidentiality

We protect sensitive business information and customer data.

  • Confidentiality agreements with all partners
  • Secure storage of technical specifications and project data
  • GDPR compliance for European customers
  • Limited access to sensitive information
  • Regular security audits and updates

Credit & Payment Policy

Clear guidelines for credit terms and payment procedures.

  • Credit application and approval process
  • Net 30 terms for approved accounts
  • Letter of credit requirements for large orders
  • Late payment penalties and collection procedures
  • Accepted payment methods: Wire transfer, LC, bank guarantees

Product Recall Policy

In the event of a product defect or safety issue, we have established recall procedures.

  • Immediate notification to affected customers
  • Detailed recall instructions and procedures
  • Replacement or refund options
  • Root cause analysis and corrective actions
  • Cooperation with regulatory authorities

Contact Information

For questions about any of these policies, please contact:

  • Compliance Officer: compliance@xenovatrading.com
  • Quality Assurance: quality@xenovatrading.com
  • General Inquiries: info@xenovatrading.com
  • Address: 34 N Franklin Ave Ste 687, Pinedale, WY 82941, United States