Privacy Policy

Last Updated: December 7, 2024

1. Introduction

Xenova Trading International Inc ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our services or website.

2. Information We Collect

We collect several types of information to provide and improve our services:

2.1 Business Information

  • Company name and business registration details
  • Contact person name and title
  • Email addresses and phone numbers
  • Billing and shipping addresses
  • Tax identification numbers

2.2 Transaction Information

  • Purchase orders and quotation requests
  • Payment information and credit terms
  • Shipping and delivery details
  • Technical specifications and project requirements

2.3 Technical Data

  • IP address and browser type
  • Pages visited and time spent on site
  • Device information and operating system
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

  • Processing and fulfilling orders
  • Providing quotations and technical consultation
  • Managing customer accounts and credit terms
  • Coordinating logistics and delivery
  • Sending transactional communications and order updates
  • Improving our products and services
  • Complying with legal and regulatory requirements
  • Preventing fraud and ensuring transaction security

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Suppliers and Manufacturers: To fulfill orders and provide product information
  • Logistics Partners: For shipping and delivery coordination
  • Financial Institutions: For payment processing and credit checks
  • Legal Authorities: When required by law or to protect our legal rights
  • Service Providers: Who assist in operating our business (under strict confidentiality agreements)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

  • Encrypted data transmission (SSL/TLS)
  • Secure data storage with access controls
  • Regular security audits and updates
  • Employee training on data protection
  • Restricted access to personal information on a need-to-know basis

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations:

  • Active customer data: Retained during business relationship
  • Transaction records: 7 years for tax and accounting purposes
  • Marketing communications: Until you opt-out or request deletion
  • Website analytics: Typically 26 months

7. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your data (subject to legal retention requirements)
  • Opt-out: Unsubscribe from marketing communications
  • Data Portability: Receive your data in a structured format
  • Object: Object to certain types of data processing

8. International Data Transfers

As an international trading company, we may transfer your data across borders. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. For more details, see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: privacy@xenovatrading.com
  • Address: 34 N Franklin Ave Ste 687, Pinedale, WY 82941, United States
  • Phone: Available upon request for verified customers